jilevo Privacy Policy

In this Privacy Policy, the following terms carry the meanings defined below unless context expressly requires otherwise:

• "jilevo", "Platform", "we", "us", "our" — refers to the jilevo online gaming platform accessible at jilevo.bid and all associated digital services.
• "User", "you", "your" — refers to any individual who accesses, registers on, or uses the jilevo platform in any capacity.
• "Personal Data" — refers to any information relating to an identified or identifiable natural person, including but not limited to name, email address, mobile number, date of birth, and device identifiers.
• "Processing" — refers to any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Controller" — refers to jilevo in its capacity as the entity that determines the purposes and means of Processing Personal Data.
• "Third Party" — refers to any natural or legal person other than you and jilevo, including service providers, payment processors, and KYC verification partners.
• "KYC" — Know Your Customer; the process by which jilevo verifies the identity of its registered users in compliance with anti-money laundering and player protection obligations.
• "Cookie" — a small text file placed on your device by a web server for the purposes of session management, analytics, or personalisation.

jilevo collects Personal Data across several categories depending on the nature of your interaction with the platform. The categories and specific data points collected are set out below:

2.1 Registration & Account Data

When you create a jilevo Account, we collect your full legal name, date of birth, email address, mobile number, and a username and password of your choosing. This data is required to establish and maintain your Account. Without it, registration cannot be completed.

2.2 Identity Verification (KYC) Data

To comply with our obligations regarding player protection and the prevention of financial crime, we may request copies of government-issued identification documents (such as a National ID Card, passport, or driving licence), proof of residential address, and proof of payment method ownership. This data is processed solely for identity verification purposes.

2.3 Financial & Transaction Data

We collect records of all financial transactions conducted through your Account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash wallet numbers, Nagad account references), transaction timestamps, and transaction reference numbers. Full payment account credentials (card numbers, PINs) are never stored by jilevo; these are handled exclusively by our payment processing partners.

2.4 Gameplay & Activity Data

We collect data regarding your activity on the platform, including game sessions played, bet amounts placed, outcomes, session durations, and responsible gaming tool usage. This data is used for account management, fraud detection, and the improvement of our Services.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the jilevo platform, including your IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URL, pages visited, and timestamps of access. This data is used for security monitoring, fraud prevention, and service optimisation.

2.6 Communications Data

If you contact jilevo support via live chat or email, we retain a record of your communications, including the content of messages, timestamps, and any attachments or documentation you provide. These records are maintained to ensure continuity of support and for quality assurance purposes.

jilevo collects Personal Data through the following channels:

• Direct Submission: Data you provide voluntarily during registration, account updates, KYC submissions, support interactions, and participation in promotions.
• Automated Collection: Technical and device data collected automatically via server logs, cookies, pixel tags, and similar technologies when you access or interact with the jilevo platform.
• Third-Party Sources: Data received from our KYC verification partners and payment processing providers for the purpose of identity confirmation and transaction processing. We do not purchase data lists from data brokers or marketing companies.
• Inferred Data: Patterns and inferences derived from your gameplay behaviour and platform interactions, used for fraud detection and responsible gaming monitoring. These are internal operational records and are not shared externally.

jilevo processes Personal Data for the following defined purposes. Data is not processed for any purpose incompatible with those listed below without your prior consent:

jilevo relies on the following legal bases when processing your Personal Data:

• Contractual Necessity: Processing required to perform the contract between you and jilevo — specifically, to operate your Account, process transactions, and deliver the Services you have requested.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC verification, anti-money laundering record-keeping, and responses to lawful requests from regulatory authorities.
• Legitimate Interests: Processing necessary for the purposes of our legitimate business interests — including fraud detection, security monitoring, service improvement, and responsible gaming monitoring — where these interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent (for example, receiving optional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

jilevo does not sell, rent, or trade your Personal Data. We share data only in the limited circumstances described below:

6.1 Payment Processing Partners

To process deposits and withdrawals, we share necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, and Upay. These partners receive only the data required to execute the specific transaction and are contractually bound to process it solely for that purpose.

6.2 Identity Verification Providers

We engage third-party KYC verification service providers to assist with identity document validation. These providers process KYC data under strict confidentiality obligations and data processing agreements. They are not permitted to retain your documents beyond the period required for verification.

6.3 Game Content Providers

Third-party game studios whose content is available on the jilevo platform — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — may receive session identifiers and anonymised gameplay data necessary to render their games and track game outcomes. These providers do not receive your full identity data.

6.4 Legal & Regulatory Disclosure

jilevo may disclose Personal Data where required to do so by applicable law, court order, or lawful request by a competent government authority. We will, where legally permissible, notify you of any such disclosure request prior to compliance.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jilevo's assets, Personal Data held by jilevo may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

jilevo uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are described below:

• Strictly Necessary Cookies: Required for the platform to function. These cookies manage session authentication, maintain your logged-in state, and enable core security features. They cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how users navigate the platform — including page visit frequency, time on page, and error reports. This data helps us identify usability improvements and technical issues.
• Functional Cookies: Enable personalisation features such as remembering your preferred language, currency display (BDT), and responsible gaming settings across sessions.
• Security Cookies: Support fraud detection systems by enabling jilevo to identify unusual access patterns, detect bot activity, and flag potentially compromised sessions.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the jilevo platform. jilevo does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving advertisements on external websites.

jilevo retains Personal Data for as long as necessary to fulfil the purpose for which it was collected, subject to the minimum retention periods required by applicable law. The general retention framework is as follows:

• Account registration data is retained for the duration of your active Account plus a period of two years following Account closure, to enable re-activation requests and address any post-closure disputes.
• KYC verification documents and transaction records are retained for a minimum of five years following Account closure, in line with standard financial record-keeping obligations.
• Fraud detection and security logs are retained for up to seven years, reflecting the longer investigative timelines that may apply to financial crime cases.
• Customer support communications are retained for three years following the closure of the relevant support interaction.
• Anonymised and aggregated analytics data — from which no individual user can be identified — may be retained indefinitely for the purposes of historical platform performance analysis.

Upon the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. If you request deletion of your Personal Data before the expiry of a mandatory retention period, jilevo will inform you of the specific legal basis for continued retention and the date on which deletion will occur.

As a user of the jilevo platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with your Account username and a description of your request. We will respond within 30 days.

• Right of Access: You may request a copy of the Personal Data jilevo holds about you, together with information about how it is processed and with whom it is shared.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. For account data (name, contact details), corrections may be made directly through your Account settings where that facility is available.
• Right to Erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where no other legal basis for retention applies. Requests will be fulfilled subject to any mandatory retention obligations.
• Right to Restriction: You may request that processing of your Personal Data be restricted in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of our legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights, or where the processing is necessary for the establishment or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilevo implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes, but is not limited to, the following:

• Transport Encryption: All data in transit between your device and jilevo's servers is protected using TLS 1.2 or higher with 256-bit AES encryption, enforced via HTTPS across all platform endpoints.
• Password Security: User passwords are never stored in plain text. They are processed using a cryptographic hashing algorithm with per-user salting. jilevo staff cannot view or retrieve your password under any circumstances.
• Access Controls: Access to Personal Data within jilevo's internal systems is restricted on a strict need-to-know basis. Staff with access rights are subject to confidentiality obligations and regular access reviews.
• Infrastructure Security: jilevo's platform infrastructure is hosted in data centres with physical access controls, redundant power supplies, and network-level intrusion detection systems.
• Vulnerability Management: Regular penetration testing and security audits are conducted to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: jilevo maintains a documented data breach response procedure. In the event of a confirmed breach, affected users will be notified in accordance with applicable legal requirements.

Whilst jilevo takes all reasonable precautions to safeguard your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials and for notifying us promptly at [email protected] if you suspect any unauthorised access to your Account.

If we become aware that Personal Data has been submitted by or collected from a person under the age of 18, we will take immediate steps to delete that data from our systems and close any associated Account. Any funds associated with an underage Account will be returned to the originating payment method where technically possible.

If you are a parent or guardian and you believe that your child has registered on the jilevo platform or provided us with Personal Data, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

jilevo's primary user base is located in Bangladesh, and our operational infrastructure is designed with this in mind. However, the nature of digital platforms means that data may be processed by service providers operating in other jurisdictions — for example, cloud infrastructure providers or international KYC verification services.

Where Personal Data is transferred outside Bangladesh, jilevo ensures that appropriate safeguards are in place to maintain a standard of protection equivalent to that applied domestically. These safeguards include contractual data processing agreements incorporating internationally recognised data protection clauses.

jilevo does not knowingly transfer Personal Data to jurisdictions that lack adequate data protection frameworks without first implementing contractual or technical safeguards to compensate for the difference in protective standards. If you have questions about the specific jurisdictions to which your data may be transferred, please contact us at [email protected].

jilevo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational structure. The effective date displayed at the top of this page will be updated whenever a revision is published.

Where changes are material — meaning they substantially affect your rights or how your data is processed — jilevo will endeavour to notify registered Account holders via their registered contact details prior to the changes taking effect. For minor or administrative amendments, updating the effective date on this page constitutes sufficient notice.

Your continued use of the jilevo platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised policy, you should cease using the platform and request Account closure before the revised policy takes effect.

If you have any questions, concerns, or formal requests relating to this Privacy Policy or to the processing of your Personal Data by jilevo, please contact us using the details below:

This Privacy Policy was last reviewed and updated on 1 January 2026. jilevo is committed to transparent data practices and to maintaining the trust of every user who chooses to engage with our platform.